It is solid in the tin, but starts to melt once you apply it over your face. I use the cleansing butter to remove my makeup at the end of the day, and it definitely does a great job of it. You only need a small amount of the butter to massage over the skin and then I use the muslin cloth (first dipped into warm water) to remove. The Camomile Cleansing Butter removes all the stubborn makeup (even waterproof mascara) and the muslin cloth wipes it all away. Obviously you would need more than one muslin cloth if you were to use it daily, which is where my little stockpile of Liz Earle ones come in handy.
I'll definitely be repurchasing this cleansing balm when I finish it, as it's really easy to use on a daily basis and is suitable for sensitive skin and for use around the eye area. Also, it's a lot easier to get hold of than the RMK Cleansing balm and not to mention, much cheaper!